Agent Terms and Conditions
The terms and conditions as stated and agreed by all parties on occupation of this property.
1. The premises are rented to you for holiday purposes only and for the period stated on the payment receipt. Check in time is from 3.00pm on the day of arrival and check out is 10.00am on the day of departure. Keys must be returned to the office on departure. PLEASE NOTE due to cleaning workloads in winter, delays may be experienced for check in times.
2. All reservations require a 50% deposit of the total value of the booking within 7 days of making the booking to confirm the reservation. The 50% balance is due for payment 30days prior to the arrival date. Reservations made less than 2 weeks in advance require full payment to confirm. Confirmation of reservations can be made by credit card (we accept Visa, MasterCard, Bankcard) money order, cash or bank cheque. Personal cheques will only be accepted with 3 weeks clearance or by prior arrangement.
3. In the event of a cancellation by you the deposit will be refunded less a $50.00 booking fee if cancelled 30days prior to the arrival date. Notice of cancellations must be received at this office in writing. If the written cancellation is within the 30 days the deposit is non-refundable unless a replacement booking is taken by this office. (The booking fee will still apply.)
4. The premises must be kept in a tidy state and the number of occupants must not exceed the number of beds, or the number of same as stated on the confirmation. Failure to abide by this condition can result in additional charges or vacation of the property by you.
5. The property is offered to you in a clean and functional condition. On departure the property is to be left in a clean, tidy condition with all garbage put in external rubbish bins. An Additional charge will be made for cleaning considered to be in excess of normal, excessive rubbish removal, and loss/non return of keys.
6. All damages, breakages or losses incurred during your time of occupancy are your responsibility and must be reported and paid for by you. If same is unreported and found following your departure the cost will be charged to your credit card as provided by you for the bond. An inspection of the premises can be made upon demand by the owner or agent should the need arise.
7. Under NO circumstances are animals or related species permitted on or inside the premises unless approved by the agent. Should this condition be ignored any damage, excess cleaning etc. due to the animal/s shall be the responsibility of the tenant.
8. Acceptance of this booking is made in good faith by this agency but may be subject to change due to circumstances beyond our control. In this event every reasonable endeavour will be made to find alternative accommodation.
9. For your security and safety please ensure that all windows and doors are securely locked when leaving the premises as weather conditions can change suddenly, causing damage to personal and owners property. Attention needs to be given to the security of the property due to the high incidence of crime in holiday seasons. No responsibility is taken by the agent or the owner/s for the tenants personal property.
10. Strata by-laws and council regulations must be complied with. We ask that consideration be given to other guests in respect of noise, parking and other issues that affect the peaceful enjoyment of others. A copy of the regulation by-laws as determined by the Strata Schemes Management Act 1996 should be kept in the unit for your knowledge.
11. Each reservation is subject to a Security Bond. This is covered by a valid credit card or $200.00 cash on arrival. (This will be refunded by cheque within 10days after inspection of the property.) The bond covers cleaning outside normal requirements, excessive garbage, damage, breakage/s, loss of property or keys and late departure.
